(1)Warranty Services
All products are covered by long period warranty counting from the purchase date. Should a product malfunction due to manufacturing defects during this warranty period, we will, at our sole discretion, either repair the defective parts or replace the entire product free of charge. However, the warranty explicitly excludes damages resulting from improper usage, unauthorized modifications, or force majeure events such as natural disasters.
(2) Installation and Setup Assistance
For complex equipment, we offer every purchaser a comprehensive, user - friendly, step - by - step installation and setup guiding video. This video ensures that you can quickly and effectively start using our products.
(3) Customer Support and Technical Assistance
Our customer support is available 24/7 through multiple channels. You can reach us via phone, live chat or email .Staffed by highly - trained professionals, we are committed to responding to all product - related inquiries, troubleshooting requests, or technical advice needs within 7 hours and resolving issues promptly.
(4) Maintenance Reminder and Repair Assistance
In accordance with product usage patterns and maintenance requirements, we regularly send maintenance reminders via email or SMS. These reminders inform you of essential tasks such as cleaning, or part replacements. Our experienced repair team is well - equipped to handle both in - warranty repairs, which are carried out in strict accordance with the warranty terms, and out-of-warranty repairs. For out - of - warranty cases, we will provide you with a detailed cost estimate prior to commencing any repair work.
(5) Feedback and Follow-Up Services
Your feedback is highly valued as it plays a crucial role in the continuous improvement of our products and services. After you have had an opportunity to use our products, we will conduct follow - up calls, send emails, or administer surveys to gather your candid opinions regarding product performance, usability, and our after - sales service. Your feedback will be carefully analyzed, and the insights derived will be utilized to enhance our products and services, thereby better fulfilling your needs.
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